At Darmaan Online Store, we strive to ensure your complete satisfaction with every purchase. If you are not entirely happy with your order, we’re here to help. Please review our Return Policy below to understand how returns, exchanges, and refunds are handled.

1. Eligibility for Returns

• Items must be returned within 30 days of the delivery date.
• Products must be unused, in their original condition, and in the original packaging with all tags and labels attached.
• Proof of purchase (order number or receipt) is required for all returns.

2. Non-Returnable Items

The following items are not eligible for return or exchange:

• Perishable goods (e.g., food, flowers, or cosmetics).
• Personalized or custom-made products.
• Items marked as "final sale" or "non-returnable" at the time of purchase.

3. How to Initiate a Return

To initiate a return, please follow these steps:

1. Contact Us: Email us at returns@darmaanstore.com or call us at +123 456 7890 to request a return authorization.
2. Pack the Item: Securely pack the item in its original packaging, including all accessories and documentation.
3. Ship the Item: Send the package to the address provided by our customer service team. Return shipping costs are the responsibility of the customer unless the return is due to a defect or error on our part.

4. Refunds

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• If approved, your refund will be processed within 7-10 business days and credited to your original payment method.
• Shipping fees are non-refundable unless the return is due to a defect or error on our part.

5. Exchanges

• If you would like to exchange an item for a different size, color, or product, please contact our customer service team.
• Exchanges are subject to product availability.

6. Damaged or Defective Items

• If you receive a damaged or defective item, please contact us immediately at support@darmaanstore.com.
• We will provide a prepaid return label and either replace the item or issue a full refund, including shipping costs.

7. Return Shipping

• Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.
• We recommend using a trackable shipping service to ensure your return is received.

8. International Returns

• International customers are responsible for any customs duties, taxes, or fees associated with returns.
• Please contact us for assistance with international returns.

9. Contact Us

If you have any questions about our Return Policy, please contact us at:

• Email: support@darmaanstore.com
• Phone: +123 456 7890
• Address: 123 Darmaan Street, City, Country

Acknowledgment

By making a purchase with Darmaan Online Store, you agree to the terms of this Return Policy.